Americans Mailed Less In 2019

The U.S. Postal Service has released the 2019 Household Diary Study, providing an inside look into the mailboxes of Americans.

Among the findings: in 2019 only about one quarter of household bills were paid by mail.

Click for 2019 Household Diary Study

In 2019, U.S. households received 111.4 billion pieces of mail, and sent 7.1 billion. Mail sent or received by households constituted 81 percent of total mail in FY 2019. Fifty-nine percent of the mail households received was sent via Marketing Mail. Only two percent of household mail was sent between households; the rest was sent between households and non-households.

The Household Diary Study examines mail by the markets it serves. This design cuts across classes, but provides a foundation for understanding mail flows and the marketplace changes that affect them.

Thirty one percent of household mail contains correspondence or transactions, a share that has declined continuously over the last ten to fifteen years. Correspondence mail volume fell 3.8 percent from 2018 and 2.5 percent from 2017 to 2018. The cumulative runoff in correspondence over the last ten years has been significant, as volume declined 19 percent between 2009 and 2019.

Although part of the decline in correspondence mail is due to a continuation of long-term trends, the main drivers have been changing demographics and new technologies.

Younger households traditionally send and receive fewer pieces of correspondence mail; they also tend to be early adopters of new and faster communication technologies, such as email and social media.

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