First Mile to Last Mile Product Tracking

Commercial printer Vertis Communications (now part of the Quad/Graphics family) needed to develop a solution that would allow them to report mailings to their clients. Vertis’s clients, including nationwide insurance and banking institutions, require proactive, real-time notification by Vertis of early or late deliveries. Lack of integration between SAP and USPS B2B interfaces caused time-sensitive mail delivery notifications for early or late delivery to be provided after the fact.

Another commercial printing and mailing house R.R. Donnelly faced extensive labor costs due to their lack of visibility into their induction system and inability to produce early/late reporting for their clients. Plus, their transport management system (TMS), pool management and induction appointment systems were all in siloed databases and there was no way to coordinate between departments, creating operational inefficiencies.

Both companies found a solution to their issues with software-driven APIs … (click to read more)