Major Insurer Turns Print and Mail Operation into a Growth Platform

A large U.S. insurance provider, running a high-volume in-house print and mail operation, faced increasing operational pressure. Production was split between two facilities, with acquisitions adding printers, inserters, and workflows that could not easily share work. Many jobs were tied to specific machines, creating islands of production and growing operational complexity.

On a typical day, the operation received hundreds of unique jobs, generating millions of images and hundreds of thousands of mailpieces in multiple print description languages. The environment included a mix of print and inserter devices and relied on hundreds of distinct processes and “tribal knowledge,” with limited system-level tracking.

Leadership determined the fragmented environment could not support modernization goals, including cloud-friendly architectures, and sought a workflow solution … (click to read more)