OIG Finds Post Lacking In Social Media Response

A new study on USPS use of social media by the OIG found the Post lacking. The Postal Service did not effectively respond to customer inquiries submitted through social media. And when it did respond, it did not do so in a timely manner — taking 16 hours on average to respond to customers’ initial posts. Only 43 percent of responses occurred within the Postal Service’s 6 hour target … (click to read report)