USPS Monitors Social Media To Improve Service
An innovative tool from the USPS Social Business Intelligence team is using social media information to measure customer service satisfaction. The social media heat map uses [...]
Social Media
USPS Deleted Customer Complaints Around Christmas
A recent OIG audit found the USPS automatically deleted customer complaints that appeared on social media outlets right before the Christmas holiday … (click to read [...]
OIG Finds Post Lacking In Social Media Response
A new study on USPS use of social media by the OIG found the Post lacking. The Postal Service did not effectively respond to customer inquiries submitted through social [...]