Military Mail Delays Hamper Service To Soldiers
From the Office of Inspector General: The U.S. PostalService partners with the U.S. Department of Defense (DoD) and the U.S. Department of State (DoS) to deliver mail to [...]
OIG
Secretive Facility Where USPS Sells Lost Mail
An investigative reporter tracked down where lost USPS mail is sent and later sold — traveling to a Georgia facility where his film crew was detained … (click to [...]
OIG: Mail Mix Matters For Effective Ad Mail
USPS Inspector General Tammy Whitcomb referenced an upcoming study that details the importance of the household mail mix for ad mail effectiveness in her presentation at [...]
Broken UPU Terminal Dues System Outlined in OIG Report
The U.S. Postal Service Office of Inspector General (OIG) researched terminal dues in 2015, with a particular focus on the China to U.S. corridor, to examine concerns and [...]
USPS Inspector General: Mixed Household Mail Helps Ad Mail
Speaking at the Wednesday luncheon at MAILCOM ’19, USPS Inspector General Tammy Whitcomb detailed results of a to-be-released study that shows ad mail is most effective [...]
AOC Fixes The Mail!
The South Bronx mail delivery is notoriously bad, as recent OIG studies have shown. New on the case: newly elected U.S. Rep. Alexandria Ocasio-Cortez, who represents the [...]
Governors Appoint Whitcomb Inspector General
WASHINGTON – The Governors of the U.S. Postal Service today announced the appointment of Tammy L. Whitcomb as the third Inspector General of the U.S. Postal Service. The [...]
Using Mail To Build Brands
The OIG reports ads designed to elicit an emotional response or that used metaphorical symbols of the brand’s value were generally more effective for branding than ads that [...]
Senate OK’s Two Governors
The U.S. Senate confirmed two nominees for the USPS Board of Governors — Robert M. Duncan, a Kentucky resident, and David C. Williams, an Illinois resident. Williams is [...]
Flats Sequencing System Failure
Nearly a decade since its rollout, the Flats Sequencing System (FSS) — the football-field sized sorting machines for flats mail — is still falling short of expectations. [...]
OIG Says Post Ready For 2018 Election Mail
From the OIG: The objective of our audit was to evaluate the Postal Service’s readiness for timely processing of election and political mail for the 2018 midterm elections. [...]
Transactional Mail Today & Tomorrow: New OIG Report
From the OIG: The Postal Service’s largest provider of revenue and contribution, First-Class Mail, is rapidly slipping away. It still generates approximately 40 percent of [...]
Understanding Postal Governance
President Trump’s three nominees to the U.S. Postal Service Board of Governors (BOG) appeared before a Senate panel last week, the next step in their confirmation. When [...]
New Legislation to End Subsidies of Foreign Mail
WASHINGTON, DC — U.S. Senator Bill Cassidy, M.D. (R-LA), today introduced the Ending Needless Delivery Subsidies (ENDS) Act, legislation that would save U.S. taxpayers from [...]
OIG Report: The Future Of Correspondence Mail
Although the decline of First-Class Mail volume rightfully gets a lot of attention, it is important to understand the underlying trends affecting its key segments, including [...]
USPS Testing Chatbot For Customer Inquiries
From the OIG: In the very near future, finding that missing package might be as easy as going to USPS.com and talking with a robot. Well, maybe not a robot exactly, but a [...]
Certified Mail Is Declining, But Still Widely Used …
From the OIG: Introduced in 1955, Certified Mail was created to provide a more affordable alternative to Registered Mail for sending important mail items of little or no [...]
USPS Foot Traffic Tops 2.7 Billion Visits Annually, OIG Finds
The USPS Office of Inspector General has released a report on foot traffic at the nation’s post offices, estimating 2.7 billion visits customer visits in 2016 — [...]
Mail Collection Box Management Reviewed By OIG
Mail collection boxes, introduced in 1858, are used primarily to collect mail from customers. Nationwide, there were about 153,000 collection boxes at the end of fiscal year [...]
Biggest Threat To USPS/FedEx/UPS: Self-Delivery By Large Retailers
The rise of ecommerce and the increased demand for parcels has radically changed the parcel market, attracting new entrants, including large retailers venturing into self [...]
