OIG – Official Mail Guide (OMG)

OIG Finds “Significant Operational Delays” of Int’l Outbound Packages

December 8, 2021 // 0 Comments

While conducting fieldwork for our International Mail Operations and Performance Data project, we found significant operational delays of international outbound (export) packages. [...]

OIG To Investigate LeHigh Valley, PA Sorting Plant Amid Mail Delays

March 18, 2021 // 0 Comments

From The Morning Call: The U.S. Postal Service’s independent watchdog last fall selected the Lehigh Valley’s main mail sorting plant — among the most challenged postal [...]

Military Mail Delays Hamper Service To Soldiers

August 14, 2019 // 0 Comments

From the Office of Inspector General: The U.S. PostalService partners with the U.S. Department of Defense (DoD) and the U.S. Department of State (DoS) to deliver mail to [...]

Secretive Facility Where USPS Sells Lost Mail

May 7, 2019 // 0 Comments

An investigative reporter tracked down where lost USPS mail is sent and later sold — traveling to a Georgia facility where his film crew was detained … (click to [...]

OIG: Mail Mix Matters For Effective Ad Mail

May 7, 2019 // 0 Comments

USPS Inspector General Tammy Whitcomb referenced an upcoming study that details the importance of the household mail mix for ad mail effectiveness in her presentation at [...]

Broken UPU Terminal Dues System Outlined in OIG Report

April 25, 2019 // 0 Comments

The U.S. Postal Service Office of Inspector General (OIG) researched terminal dues in 2015, with a particular focus on the China to U.S. corridor, to examine concerns and [...]

USPS Inspector General: Mixed Household Mail Helps Ad Mail

April 10, 2019 // 0 Comments

Speaking at the Wednesday luncheon at MAILCOM ’19, USPS Inspector General Tammy Whitcomb detailed results of a to-be-released study that shows ad mail is most effective [...]

AOC Fixes The Mail!

March 7, 2019 // 0 Comments

The South Bronx mail delivery is notoriously bad, as recent OIG studies have shown. New on the case: newly elected U.S. Rep. Alexandria Ocasio-Cortez, who represents the [...]

Governors Appoint Whitcomb Inspector General

November 29, 2018 // 0 Comments

WASHINGTON – The Governors of the U.S. Postal Service today announced the appointment of Tammy L. Whitcomb as the third Inspector General of the U.S. Postal Service. The [...]

Using Mail To Build Brands

September 12, 2018 // 0 Comments

The OIG reports ads designed to elicit an emotional response or that used metaphorical symbols of the brand’s value were generally more effective for branding than ads that [...]

Senate OK’s Two Governors

August 31, 2018 // 0 Comments

The U.S. Senate confirmed two nominees for the USPS Board of Governors — Robert M. Duncan, a Kentucky resident, and David C. Williams, an Illinois resident. Williams is [...]

Flats Sequencing System Failure

August 16, 2018 // 0 Comments

Nearly a decade since its rollout, the Flats Sequencing System (FSS) — the football-field sized sorting machines for flats mail — is still falling short of expectations. [...]

OIG Says Post Ready For 2018 Election Mail

June 20, 2018 // 0 Comments

From the OIG: The objective of our audit was to evaluate the Postal Service’s readiness for timely processing of election and political mail for the 2018 midterm elections. [...]

Transactional Mail Today & Tomorrow: New OIG Report

May 31, 2018 // 0 Comments

From the OIG: The Postal Service’s largest provider of revenue and contribution, First-Class Mail, is rapidly slipping away. It still generates approximately 40 percent of [...]

Understanding Postal Governance

April 26, 2018 // 0 Comments

President Trump’s three nominees to the U.S. Postal Service Board of Governors (BOG) appeared before a Senate panel last week, the next step in their confirmation. When [...]

New Legislation to End Subsidies of Foreign Mail

April 11, 2018 // 0 Comments

WASHINGTON, DC — U.S. Senator Bill Cassidy, M.D. (R-LA), today introduced the Ending Needless Delivery Subsidies (ENDS) Act, legislation that would save U.S. taxpayers from [...]

OIG Report: The Future Of Correspondence Mail

March 28, 2018 // 0 Comments

Although the decline of First-Class Mail volume rightfully gets a lot of attention, it is important to understand the underlying trends affecting its key segments, including [...]

USPS Testing Chatbot For Customer Inquiries

February 1, 2018 // 0 Comments

From the OIG: In the very near future, finding that missing package might be as easy as going to USPS.com and talking with a robot. Well, maybe not a robot exactly, but a [...]

Certified Mail Is Declining, But Still Widely Used …

November 29, 2017 // 0 Comments

From the OIG: Introduced in 1955, Certified Mail was created to provide a more affordable alternative to Registered Mail for sending important mail items of little or no [...]

USPS Foot Traffic Tops 2.7 Billion Visits Annually, OIG Finds

September 13, 2017 // 0 Comments

The USPS Office of Inspector General has released a report on foot traffic at the nation’s post offices, estimating 2.7 billion visits customer visits in 2016 — [...]