Military Mail Delays Hamper Service To Soldiers

From the Office of Inspector General:

The U.S. PostalService partners with the U.S. Department of Defense (DoD) and the U.S. Department of State (DoS) to deliver mail to military facilities in the continental U.S. as well as military and DoS diplomatic personnel and their families outside the continental U.S.

Our objective was to assess the PostalService’s military and diplomatic mail service.Most inbound and outbound international military and diplomatic mail arrives at the Chicago International Service Center (ISC) per a 2012 decision to consolidate operations at this facility to provide better service at a lower cost

Military and diplomatic outbound mail was delayed in 2018 and 2019, both going to and being processed at the Chicago CIMSC.

(Click to read report)