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USPS Mailpiece Design Approval Knowledge Base

The Postal Service has launched a Mailpiece Design Approval Knowledge Base, to provide consistent and universal evaluations of mailpieces entered through Business Mail Entry Units (BMEUs).

Upon completion of a mailpiece evaluation, customers are provided a ticket number. This ticket number along with an image of the mailpiece will be stored in a Knowledge Base that is accessible by Acceptance Employees. When a customer enters mail at the BMEU they can provide the ticket number for the acceptance employee to validate.

Mailpieces under the New Initiatives and Products that have been evaluated and assigned a case number by the Pricing and Classification Service Center (PCSC) can also be reviewed by acceptance employees.

Requests for mailpiece design evaluations should be requested through the MDA Customer Service Help Desk Support Center. The MDA Support Center hours of operation are Monday through Friday, between 8:00 AM and 5:00 PM CST. Phone: 855-593-6093 Email: MDA@USPS.GOV

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