Priority Mail Express Has A Guarantee; Priority Mail Does Not

Consumers are often confused by Priority Mail shipping service guarantees.

Priority Mail does not guarantee service. According to the USPS, domestic deliveries arrive in 1-3 business days depending on how far away the recipient is. Tracking and insurance are included, shipping boxes and envelopes are free, and with Priority Mail Flat Rate®, you don’t need to weigh shipments 70 lbs and under.

Priority Mail Express has a service guarantee. Formerly branded as Express Mail, Priority Mail Express offers delivery commitment guarantees. To claim a refund, click here.

From the USPS:

What are Priority Mail Express® Service Commitments/Guarantees?

The different options available for Priority Mail Express® delivery and delivery attempts and what meets the delivery commitment. Similar information is provided for Priority Mail Express Hold for Pickup items.

  • There are three facility types where you can mail Priority Mail Express® items:
    • Local Post Office
    • Contract Postal Unit
    • Collection Box
  • The guaranteed time is 6pm local time at the recipient’s address.
  • 1 Day Delivery is only available to designated delivery areas. 1 Day Delivery may not be available at or between all Post Offices or at all times of deposit.
  • 2 Day Delivery is also available.
    • The delivery commitment for an item is stated on your receipt when you mail the item.
  • Guaranteed service with money back if we do not meet our commitment.
    • An “Attempted delivery” meets the delivery commitment (i.e. the mailpiece was taken to the address, but the recipient was unavailable to accept the item).
    • An “Arrival at Pickup Point” meets the delivery commitment for PO Box and Firm Caller addresses (i.e. the mailpiece was available for the caller or P.O. Box holder, but the recipient did not come in to claim the mailpiece).
    • A “Forwarded” meets the delivery commitment (i.e. the actual delivery address is different than what is indicated on the label).
  • The Label 11-B, the Priority Mail Express Service Label (image below), provides the sender with a tracking number and is the receipt of purchase.

FORM 11-B-may-2021FORM11-B-may-2021-back