Reducing Mail-Related Complaints in the Insurance Industry

Paper and mailed communications between insurers and their clients are a big part of the customer experience. Insurance companies have a fiduciary responsibility to their policyholders. It is a relationship built on trust. Customers place trust in the permanence and accountability of paper documents and using the U.S. Postal Service to deliver mail to their insurer. They further trust that documents are processed quickly and directed to the right person or department … (click to read more)