The Postal Service is changing its methods in the Recurring Appointments in the Facility Access & Shipment Tracking (FAST) system. The USPS found that there is a 28% Appointment No Show rate across facilities and mailers. And in performing a root cause analysis, USPS discovered that unused Recurring Appointments are a large portion of the high No Show rate, as they are automatically generating appointments that are never being used.
To reduce No Shows, USPS is cleaning up Recurring Appointment ID’s to address the No Show issue. Eliminating unused and unneeded Recurring Appointments is a quick and effective way to drastically reduce No Show appointments and to open up appointments for other mailers.
It is implementing a technical solution to remove unused Recurring Appointment ID’s. Per the Pub 804 (Section 3-7), “failure to adhere to scheduled appointments or other abuse of the procedures will result in revocation of recurring appointment privileges.”