OIG Assesses Mail Performance Measurement

OIG Mail Processing Report

The U.S. Postal Service established its Mail Processing Variance (MPV) model in fiscal year (FY) 2011 to measure annual mail processing operational performance and efficiency.

The OIG surveyed the plant managers of all of the 256 facilities in the MPV model about their use of the MPV model. It found correlations between the plant managers’ answers and the changes in facility productivity from FYs 2015 to 2016. For respondents who said they used the MPV model more frequently and found it helpful, productivity only decreased by 2.68 percent. For those respondents who said they used the model less frequently or not at all or found it only slightly helpful, productivity decreased by 9.03 percent … (click to read more)