Shipping Process Strongly Influences Customer Loyalty

Posted on March 20, 2017 by mailomg in Memo 96, Uncategorized // 0 Comments

Neopost -- Shipping & Customer Loyalty

The Undeniable Link Between Your Shipping Process and Your Customer’s Satisfaction

Shipping is the end process for all of the efforts that have been made at each stage of the commercial chain, from acquiring the customer to making the sale. The major reasons a customer makes a repeat online purchase are linked to logistics and transport such as free shipping, return options, delivery times and shipping updates.

“Regardless of mode or end shipping carrier utilized, it is paramount that managing the shipping expenses and end user experiences is brought to the forefront of any customer experience or cost management discussion … ” (click to read more)

Next USPS Rate Hike In July, But It’s Not All Bad News

WASHINGTON, DC — The U.S. Postal Service released PostalOne! Release notes effective July 9, 2023 in anticipation of the next postage rate hike. This will be the second [...]
MAILCOM Vegas Begins March 20

MAILCOM 2023 kicks off March 20 at the Tuscany in Las Vegas. The three-day conference features over 70 keynotes, sessions and workshops on mail, printing, and distribution [...]
Update: Postal Facilities To Be Converted To S&DCs

The U.S. Postal Service notified the American Postal Workers Union of upcoming postal facilities that will be converted to Sorting & Delivery Centers (S&DCs). In the [...]
New Stamp For Nonprofit Business Mailings

LIBERTY, NY — Today, the U.S. Postal Service issued Patriotic Block, a new nondenominated, nonprofit stamp intended for business mailings by authorized nonprofit [...]
Combating Digital Fatigue With Direct Mail

From Toni McQuilken at Brand United: Digital marketing is just getting lost in the crowd right now, with consumers pulling away from connecting with brands on yet [...]
International Paper Marks 125th Anniversary

International Paper announced a company rebrand to align with its strategic vision to Build a Better IP through sustainable, profitable growth and accelerated value creation. [...]
BOWE At Hunkeler Days: Mailroom Automation That Goes A Step Further (video)

BOWE SYSTEC set new benchmarks in mailroom automation for transactional printing and direct mail service providers at Hunkeler Innovationdays 2023. The BOWE GROUP division [...]
Mastering RFP Vendor Selection for Print/Mail Production

COLLEYVILLE, TX — Madison Advisors has published a new brief entitled “Mastering RFP Vendor Selection” that presents methods for optimizing the request for [...]
Remote-Work Employees Refuse To Go Back To Office

From Daily Mail: The US economy is losing billions as stubborn workers continue to refuse to return to the office, with more than 30 percent of work done remotely last month. [...]
USPS To Electrify the Nation’s Largest Federal Vehicle Fleet

WASHINGTON, DC — The United States Postal Service awarded contracts today for 9,250 commercially available left-hand drive (LHD) battery electric vehicles (BEVs) as well as [...]
Use Emerging Technologies to Stand Out in the Mail

From SPC: Integrating a strategic technology-driven extension is more than just a trend in direct marketing. It can be a game-changer. Applications such as Augmented Reality, [...]
Latest USPS Report Shows Sustained Service Performance

WASHINGTON, DC — The United States Postal Service reported new delivery performance metrics for the eighth week of the second quarter for fiscal year 2023 showing [...]
MAIL Magazine & OMG Advertising

35th Anniversary Year | 1989 – 2023 Reach over 100,000 decision-makers in 185 nations with the digital and print editions of MAIL Magazine and the Official Mail Guide. For [...]
Domestic Mail Manual (DMM): Mailing Standards U.S. Postal Service updated November 7, 2022

Here is the Domestic Mail Manual (DMM) — the Mailing Standards of the United States Postal Service, updated 11-7-22: U.S. Postage Rates All Classes Effective January [...]
USPS To End Hard-Copy Postage Statements

WASHINGTON, DC — The Postal Service is proposing to discontinue the use of hardcopy postage statements for domestic commercial mailings, as stated in a Federal Register [...]