Shipping Process Strongly Influences Customer Loyalty

Neopost -- Shipping & Customer Loyalty

The Undeniable Link Between Your Shipping Process and Your Customer’s Satisfaction

Shipping is the end process for all of the efforts that have been made at each stage of the commercial chain, from acquiring the customer to making the sale. The major reasons a customer makes a repeat online purchase are linked to logistics and transport such as free shipping, return options, delivery times and shipping updates.

“Regardless of mode or end shipping carrier utilized, it is paramount that managing the shipping expenses and end user experiences is brought to the forefront of any customer experience or cost management discussion … ” (click to read more)