Crawford Partners To Give Greater Control Over Communication Delivery

TORONTO, ON — February 15, 2024 -– Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces it has established a partnership with PossibleNOW, a leading provider of preference and content management software.

The partnership opens new opportunities for companies to transform customer engagement with the ability to implement a robust preference management system that connects to Crawford Technologies’ enterprise communications processing (ECP) software. The partnership will assist organizations in making a swift transition toward customer-preferred and accessible delivery of customer communications … (click to read more)

Many organizations struggle to fulfill customer preferences regarding communication delivery. This occurs because they often do not effectively communicate customer preferences between different lines of business, can’t populate customer preferences throughout their applications and business systems or can’t suppress print when electronic delivery is chosen. PossibleNOW provides the front-end technology and best practices to collect customer preferences and feeds that preference data to Crawford Technologies’ ECP software to determine how best to process customer communications … (click to read more)