Holiday Online Shoppers Disappointed With Shipping, Returns

Nearly half (47%) of online shoppers globally reported frustration with everything from shipping, to returns, to lost products and miscalculated duties and taxes during the 2016 holiday shopping season. What’s worse is that the number of unhappy online holiday shoppers rose six percentage points over the previous year and increased year-over-year in every single one of the 12 major markets surveyed … (click to read more)