New Mail Service Performance Measurement System October 1
Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC), a system that relies heavily on support from an outside organization. EXFC will be [...]
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USPS To Retire External First Class Measurement (EXFC) System
On July 5, 2018, the Postal Regulatory Commission (PRC) approved Internal Service Performance Measurement (SPM) as the Postal Service’s official system of record for [...]