From the Postal Regulatory Commission: Single-Piece Letters/Postcards is the mail category most often used by household customers. The graphic shows the percentage delivered on time in FY 2023 and FY 2024. On-time delivery is measured against service standards set by USPS for each product, from 2 days for local mail to 3-5 days for further distances.
Related: Service Performance — See how USPS is performing in your area:
A measurement of the speed and reliability of mail services. USPS measures mail from collection to delivery, determines service performance of that mail and applies the data to provide timely, reliable, accurate and secure mail services. Click to see how USPS is performing in your area.