How Mailroom Improved Inbound Document Scanning

EXL is a global operations management and analytics company based in New York. As part of its service offerings, the company provides mailroom and document services to companies primarily in the finance, accounting, and insurance markets.

At one customer site EXL operated a mailroom where staff received, prepped, and scanned documents on a conventional production class scanner. The facility processes between 6,000 and 6,500 documents per day, with each document containing 3.5 to 4 pages.

“The preparation process caused some problems in terms of quality and productivity,” said Glen Baker, Vice President of Life and Annuities at EXLBaker says. “We went back and revisited that entire environment with an eye toward swapping out the software and hardware.”

The solution? New OPEX Universal Document Scanning Workstations … (click to read more)