How Harrisburg, PA Does More With Less Processing Mail

The City of Harrisburg in Pennsylvania processes over 1,000 payments a day. These revenue sources vary from real estate and school tax bills to utility payments and parking tickets.

A backlog of payments repeatedly occurred during monthly peaks. Employee overtime increased and deposits were delayed. Deputy Treasurer, Celia Spicher, needed to find a way to eliminate the carry-over and decrease the overtime … (click to read more)