GAO: Postal Pilot Programs Need Work

From the Government Accounting Office: Revenue from USPS’s most profitable product—First Class Mail—has declined over the last decade. To help stem its significant financial losses and sustain its operations, USPS has been piloting innovative products and services, such as same-day delivery and grocery delivery.

However, with ever-shrinking financial resources, USPS needs to make sure that its new and innovative ideas generate revenue and enhance customer experience.

We found that the pilot process doesn’t consistently give USPS the information it needs to effectively assess and draw conclusions about its pilots. We made 2 recommendations to improve the process … (click to read more)

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