Credit Union Brings Doc Processing Back In-House

Affinity Plus Federal Credit Union Implements Award-Winning Document Processing Solution

After outsourcing all of its statements, notices, tax notices and daily letters for years with mixed results, Affinity Plus Federal Credit Union in St. Paul, Minn., decided to bring its document processing in-house to speed-up customer statement distribution and reduce its operating expenses.

Another factor in its decision was Affinity Plus’ desire to maintain the high level of customer satisfaction it had earned over its 80-year history of serving more than 140,000 Minnesota community members. The organization had built a solid reputation by leveraging its differentiated customer experience and great value. This member-first philosophy has propelled Affinity Plus to become one of the state’s largest credit unions.

The switch to in-house document processing started with a call to local office technology and services provider Loffler Companies. Affinity Plus felt confident that Loffler’s solution would help them meet their objectives, but they had no idea that the solution would ultimately help the firm win a best practices award. To Affinity Plus’ COO, Keith Malbrue (pictured above) and Cary Tonne, VP of IT, that was just icing on the cake … (click to read more)